Overview
The Subscription Records page shows your complete payment history, current subscription status, and all transaction details. This is your central place to track payments and subscription information.
💡 Who Can Access: Only main business users can view subscription records. Branch users will see "subscription managed by main business" message.
Accessing Subscription Records
How to View Your Records
1
Log Into GSK POS
Sign in with your main business account credentials
2
Go to Subscription Section
Look for "Subscription" or "Records" in your dashboard menu
3
View Complete History
See all payments, current status, and transaction details
Current Subscription Status
At the top of your subscription records page, you'll see your current subscription status card:
📊 Status Card Shows:
- Current Status: Active or Expired with color badge
- Subscription Type: Annual Subscription
- Start Date: When your current subscription began
- Expiry Date: When subscription expires
- Days Remaining: How many days left until renewal needed
Understanding Status Badges
🟢 Active
Meaning: Your subscription is paid and valid
You can: Use all GSK POS features without restrictions
🔴 Expired
Meaning: Your subscription has ended
You can: View data but cannot process transactions - renew to continue
Payment History Table
Below your status card, you'll find a complete table of all your payment transactions:
📋 Payment History Columns
- Payment Date: When the payment was made
- Transaction ID: Unique identifier for the payment
- Amount: How much was paid (e.g., UGX 500,000)
- Payment Method: Flutterwave, Cash, Mobile Money, or Bank
- Status: Success, Pending, or Failed
- Reference: Payment reference number
- Receipt: View or download receipt
Payment Method Icons
| Method |
How It Appears |
| Flutterwave |
Shows as "card", "mobilemoney", or "ussd" |
| Cash |
Shows as "cash" |
| Mobile Money |
Shows as "mobile_money" |
| Bank Transfer |
Shows as "bank_transfer" |
Payment Statistics
At the top of the page, you'll see key statistics about your subscription payments:
📈 Statistics Displayed
- Total Paid: Sum of all successful payments you've made
- Payment Count: Number of times you've paid for subscription
- Current Period: Your current subscription period dates
- Next Renewal: When your next payment is due
Viewing Payment Receipts
For each payment in your history, you can view the official receipt:
1
Find the Payment
Locate the transaction in your payment history table
2
Click "View Receipt"
Click the receipt icon or "View" button in that row
3
Download or Print
View the receipt online, download as PDF, or print for your records
Receipt Information
Each official GSK POS receipt contains:
- Business name and ID
- Payment date and time
- Amount paid
- Transaction reference
- Payment method used
- Subscription period covered
- GSK POS official stamp/signature
Exporting Payment History
📥 Export Options
You can export your complete payment history for accounting or record-keeping:
- CSV Format: Open in Excel or Google Sheets
- PDF Format: Print-ready document with all transactions
- Email Export: Send copy to your email address
Branch User View
👥 For Branch Users
If you're logged in as a branch user, you'll see:
- Message: "Only main business can view subscription records"
- Why: Subscription is managed centrally by main business
- Your status: You inherit the main business's subscription status
- Need info? Contact your main business administrator
Troubleshooting
❓ Payment Not Showing in History
Possible Reasons:
- Payment still being processed (wait 24 hours for manual payments)
- You forgot to notify GSK about manual payment (Cash, Mobile Money, Bank)
- Payment was made to incorrect account
Solution: Contact GSK support with your payment proof
❓ Status Shows "Expired" But I Paid
Possible Reasons:
- Manual payment not yet verified by GSK team
- Payment notification not received
- Technical delay in system update
Solution: Contact info@gskpos.com with transaction details
❓ Can't Access Subscription Records
Possible Reasons:
- You're logged in as a branch user (only main business can access)
- You don't have sufficient permissions
- Technical issue with your account
Solution: Verify you're main business admin or contact support
Summary
Key Takeaways
- ✅ Main business only: Only main business can view subscription records
- ✅ Complete history: See all payments with dates, amounts, methods
- ✅ Current status: Know your subscription expiry and days remaining
- ✅ Official receipts: Download or print receipts anytime
- ✅ Export data: CSV or PDF export for your records
- ✅ Statistics: Total paid, payment count, renewal date
Remember
- Check regularly: Monitor your subscription expiry date
- Keep receipts: Download and save for your accounting records
- Branch users: Cannot access - contact main business admin
- Missing payment? Contact GSK support with payment proof